Victim Care Hub Launched for Victims of Crime in Hampshire and Isle of Wight

Posted on: 1st, March 2024

Launched by Police and Crime Commissioner Donna Jones, the Victim Care Hub is a multi-million pound service providing a new way of supporting victims of crime in Hampshire and the Isle of Wight. Four Victim Care Hubs have been established in police stations across the two counties to offer both policing and support for victims in the same location.

The hubs are based in the below police stations:

  • Newport Police Station on the Isle of Wight
  • Eastern Police Investigation Centre in Portsmouth
  • Western Police Investigation Centre in Southampton
  • Northern Police Investigation Centre in Basingstoke

The Hubs provide emotional and practical support to victims and will guide them through the criminal justice process, enabling the police to focus on frontline duties and reduce demand on the 101 service. Victims will be able to receive emotional and practical support and information such as case updates, coordinated victim care, options for restorative justice, and support throughout the process of reporting a crime and seeing it through the criminal justice processes.

Members of the Restorative Justice Hampshire team attended the launched event on Tuesday 27th May alongside multiple partner agencies. 

Those seeking support can access the Victim Care Hub by self-referring using the details below, or will be offered support automatically after reporting a crime to the police.

Telephone:  0808 178 1641



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Case Studies

A Burglary In Southampton

"When the police told me about Restorative Justice, I was interested straight away and they referred me to the Restorative Justice service.

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A Residential Burglary on the Isle of Wight

Three offenders entered a residential property on the Isle of Wight on numerous occasions during the evening and early morning, searched rooms, and stole property.

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Assault Resulting in ABH

A male had intervened to prevent a domestic assault, and had himself been badly assaulted by the offender, causing ABH injuries.

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Conspiracy to Burgle

This case was referred to our service via the Officer In Charge as the harmer had contacted him wishing to try to apologise to the harmed.

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Indirect Restorative Justice Following Sexual Assault

A victim’s father-in-law sexually assaulted her during a family event.

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Injury By Dangerous Driving

The offender, Sam*, had committed the offence of causing serious injury by dangerous driving.

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Neighbours' Dispute

A neighbours’ dispute had been occurring between John*, who owned a house adjoining a public right of way, and Frank*, who was the son of the owner of a plot of land opposite John’s house, for many years.

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Non-Recent Child Sexual Abuse

The offences against Joshua were of a sexual nature and were committed in the 1980s, when Joshua was aged between 10 and 15 years old.

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Residential Burglaries in Hampshire

Watch this video about how Restorative Justice brought peace to a burglary victim.

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Restorative Conversation Following Theft

A restorative conversation took place with a victim following the theft of her pushchair, which was locked with a chain in the hallway of flats.

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Road Rage Assault

The victim had been tailgated by the harmer, who then assaulted him after indicating for the victim to pull into a lay-by.

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Rosalyn's Story

Rosalyn shares her experience of Restorative Justice.

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Theft From An Elderly Couple

An older couple were being looked after by their cousin, who stole over £7,000 from them.

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Threat of Assault

An offender threatened a victim with a baseball bat outside his home.

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Transphobic Comments

A victim received messages via Snapchat that were transphobic in nature and caused distress.

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What People Say About Restorative Justice

The facilitators have been wonderful. I feel stronger than I did. I would really recommend Restorative Justice.

Debbie, victim

I hope that she would understand that I know what I’ve done was wrong and I’ve learnt from my actions.

Ryan, offender

I had my opportunity to discuss the incident and also to meet the offender in person.

Leighton, victim